Suhan Li
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Total activity9
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Last activity
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Activity overview
Latest activity by Suhan Li-
Suhan Li commented,
Yeah, creating a ticket view for the agent is a good idea. Thanks, Abe.
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Suhan Li commented,
Thank you, Abe. I tried to create a schedule and use it as the condition for the trigger. I tried it by using Schedule is the hour and Schedule is not the hour, but neither of them works. I offere...
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Suhan Li commented,
We need to have all unsigned tickets auto-assigned to an agent at a certain time, e.g., at 16:30 at the day. I searched event created a trigger or automation by applying today() function but don't ...
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Suhan Li commented,
We need to have all tickets auto-assigned to an agent at a certain time, e.g., at 16:30. I searched event create a trigger or automation but don't find a way. Any suggestion?
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Suhan Li commented,
That is very helpful!
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Suhan Li commented,
The Requester field appears when the ticket created, but once the ticket has been submitted, the requester field will disappear. How can I make it appear again since the agent needs to change the r...