Suhan Li
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Total activity19
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Last activity
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Activity overview
Latest activity by Suhan Li-
Suhan Li commented,
I created a report, Average time to solve tickets in the dashboard. I am trying to see the average time for a year which range from 9/1/2021 to 8/31/2022. When I filtered by the time 9/1/2021 - 8/3...
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Suhan Li commented,
Can someone help me to figure out how the percentage of the sub-item's count, e.g., I count tickets for each agent's response time and separated it as =< 3 days and > 3 days. I got the number of ti...
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Suhan Li commented,
This is very helpful. Is it possible to get days in business days only? Thanks,
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Suhan Li commented,
Change it back and it works now. Thanks!
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Suhan Li commented,
Maybe I need to change my API setting. Brett, Brett Bowser I saw your smiling face here. Do you have any suggestions? Thanks,
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Suhan Li commented,
I copied the codes as steps in the instructions. I created an article with label as "alert". Since every article need to publish in a section, I see the alert in FAQ of the section. But I don't see...
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Suhan Li commented,
Yeah, creating a ticket view for the agent is a good idea. Thanks, Abe.
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Suhan Li commented,
Thank you, Abe. I tried to create a schedule and use it as the condition for the trigger. I tried it by using Schedule is the hour and Schedule is not the hour, but neither of them works. I offere...
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Suhan Li commented,
We need to have all unsigned tickets auto-assigned to an agent at a certain time, e.g., at 16:30 at the day. I searched event created a trigger or automation by applying today() function but don't ...
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Suhan Li commented,
We need to have all tickets auto-assigned to an agent at a certain time, e.g., at 16:30. I searched event create a trigger or automation but don't find a way. Any suggestion?