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Joseph Lanigan

Joined May 13, 2021

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Last activity Oct 16, 2021

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ACTIVITY OVERVIEW

Latest activity by Joseph Lanigan

Joseph Lanigan commented,

CommentAdditional ticket channels

Hi @..., thank you for the reply. My role is in customer service so when I am logged out of Zendesk I have no need to receive client calls. I guess I assumed that simply closing my browser or logging out of Zendesk would cease incoming calls to me. Do I need to also select "offline" before signing out? I'm just trying to stop the middle of the night calls from clients! :P

View comment · Posted Sep 16, 2021 · Joseph Lanigan

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Joseph Lanigan commented,

CommentAdditional ticket channels

I have call forwarding enabled. When I sign out of Zendesk for the day, I still receive calls from clients on my phone. What gives??

View comment · Posted Sep 14, 2021 · Joseph Lanigan

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