Joseph Lanigan

1. Agent guide
2. Additional ticket channels
3. Setting up your browser or phone for calls

Hi @..., thank you for the reply. My role is in customer service so when I am logged out of Zendesk I have no need to receive client calls. I guess I assumed that simply closing my browser or loggi...

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• Joseph Lanigan
• Created September 16, 2021 23:09
• 0 votes

1. Agent guide
2. Additional ticket channels
3. Setting up your browser or phone for calls

I have call forwarding enabled. When I sign out of Zendesk for the day, I still receive calls from clients on my phone. What gives??

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• Joseph Lanigan
• Created September 14, 2021 16:00
• 0 votes