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Lois

Joined May 13, 2021

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Last activity Jul 25, 2022

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ACTIVITY OVERVIEW

Latest activity by Lois

Lois commented,

CommentTicket automation and collaboration

Hi,
I've enabled side conversations today, but when I try to test it by sending an e-mail side conversation, it doesn't work. It says 'This conversation can't be sent right now' right after I try to send an e-mail. I've tried starting a side conversation in multiple tickets, but I get the same error message. What could be the issue?

View comment · Posted Jul 13, 2022 · Lois

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Lois commented,

Community comment Feedback - Ticketing system (Support)

This feature is really needed to make Explore work and be more useful! 

View comment · Posted May 19, 2022 · Lois

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Lois commented,

CommentTicket customization

Hi, 

I added a multi-select field to my tickets, but I would like to change this to a dropdown field. Do I have to add a new dropdown field with the same values as the multi-select field, and then delete the multi-select field? And would this affect anything in Reporting?
Or is there a way that I can change it to a dropdown field, with exactly the same values?

View comment · Posted May 11, 2022 · Lois

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