Lois

1. Agent guide
2. Ticket automation and collaboration
3. About side conversations

Hi,I've enabled side conversations today, but when I try to test it by sending an e-mail side conversation, it doesn't work. It says 'This conversation can't be sent right now' right after I try to...

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• Lois
• Created July 13, 2022 13:00
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

This feature is really needed to make Explore work and be more useful! 

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• Lois
• Created May 19, 2022 12:13
• 3 votes

1. Support
2. ...
3. Ticket customization
4. Adding custom fields to your tickets and support request form

Hi,  I added a multi-select field to my tickets, but I would like to change this to a dropdown field. Do I have to add a new dropdown field with the same values as the multi-select field, and then ...

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• Lois
• Created May 11, 2022 10:36
• 0 votes