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Jenniferhill

Joined May 28, 2021

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Last activity Oct 27, 2021

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Jenniferhill commented,

Community commentDiscussion - Zendesk on Suite best practices

I have just set this up and since we are not receiving customer queries yet, think it is better to start sooner than later.

Just a comment about set up, as per this article (https://support.zendesk.com/hc/en-us/articles/203660716-Why-do-my-Automations-hate-me-) I had to set the conditions of "Ticket:Hours since update" and "Ticket: Hours since pending" to "(Business) Is", instead of "(Business) Greater Than". 

If I didn't do that, I got an error message saying that an automation couldn't be done more than once.

Will it still work correctly with these amendments?

View comment · Posted Feb 29, 2016 · Jenniferhill

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