Jim Wiley

Hi Andrew,

We've been using Zendesk for about six months and I was able to implement the recipe in the article without any great difficulty in a couple of hours.  I agree a simpler version would be better, but the solution offered does work.

Brad - the article addresses the removal of all users

Hans - I think your comment is harsh in this instance as a perfectly workable solution has been provided by Zendesk.

Kind regards

We would also like to be able to selectively remove cc's from the list.  Our specific use case relates to tickets that are chargeable.  For most of customers we ask the ticket requester to approve the charges before proceeding, so no issue there with cc's.  However for a couple of our customers, we send an email to a nominated set of authorisers at the customer end (email is sent via an external notification).  When the authoriser responds to the email, they get added automatically as a cc but they don't want to be copied on details of the ticket as it proceeds, so being able to remove them from the cc list would be very helpful. 

As an alternative, being able to  stop them from being added to the cc list would satisfy our requirement.

Kind regards

+1 from us as well.