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Paul Doyle
Joined Oct 07, 2022
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Last activity Mar 01, 2023
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Paul Doyle commented,
CommentUsers, groups, and organizations
If a secondary email address is added to an End User, will those 'closed' tickets associated to the secondary email address be available to the primary email address / user? I know open/pending tickets will be.
We have found that when merging accounts, the historic 'closed' tickets are not available for the primary user.
Our clients are looking to change their email address domain, but concerned about losing historic tickets which they require to view.
View comment · Posted Oct 07, 2022 · Paul Doyle
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