Rebecca White

 

Candace,

 

Can you provide more info about this? I put in a ticket with support and they said they couldn't find such a beta.

 

Thank you

Bumping this up. 

I find this a huge oversight as just because someone is an Agent doesn't mean they don't need to file a ticket.

 

Yes, they could do it from within the support tool - but they shouldn't have to.  We have multiple forms and fields that agents regularly have to fill out and not allowing them to do it the same way others do is a huge problem.  We want to practice what we preach to end users so being able to have the same experience for all is huge.

 

At least give us the option to "Show Submit a Request to Agents" so we have the choice.