Bea B
-
Total activity6
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes0
-
Subscriptions2
Activity overview
Latest activity by Bea B-
Bea B commented,
Hi Support, could you please confirm that even if not possible to track proactive chats on GA, is still possible to use Zendesk Explore - Chat Dashboard - with filters on 'chat type' = 'outbound' ...
-
Bea B commented,
Hi Dane, thanks for your feedback. Actually we already have this in place, but we would like to count those chats on GA and currently it does seems to be possible. Could you please clarify? Thanks,...
-
Bea B commented,
Hi Support, is it possible to add the event action "Proactive Chat Triggered" (i.e. chat popup expanded without user interaction)? As of now, it seems not possible to trace this kind of chat if th...
-
Bea B commented,
Hello, is there anyone trying to give agents view on SharePoint Sites or documents? The 'refusing connection' error appears on our side. Anyone managed to solve this through security settings on S...