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Dan Lauer
Joined Oct 22, 2021
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Last activity Oct 22, 2021
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Latest activity by Dan Lauer
Dan Lauer commented,
+1 How can this not be a feature? Clients routinely email outside of the ticket thread and we need to post those emails and their attachments to the ticket. It's astonishing that there is no existing way to do this.
View comment · Posted Aug 21, 2017 · Dan Lauer
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Dan Lauer commented,
I just don't understand why, with the ability to define custom views, why it's not possible to specify which view a particular agent uses as the default "dashboard" view? How hard can it be?
View comment · Posted Feb 10, 2016 · Dan Lauer
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Dan Lauer commented,
+1 Hard to believe there is not, at least, a customizable view for the Dashboard.
View comment · Posted Sep 08, 2015 · Dan Lauer
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