Carl Giardina

1. Community
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Add or Edit Tags on Closed tickets

Also, keep in mind that the comment regarding ITIL standards was simply a blow off.. there's nothing in the standards that prevents you from being able to re-characterize closed records..   Our rep...

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• Carl Giardina
• Created January 02, 2016 09:16
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Add or Edit Tags on Closed tickets

I think it's complete nonsense that as our business evolves and our data analysis capabilities grow that we don't have the ability to re-characterize tickets (by updating/assigning relevant tags).....

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• Carl Giardina
• Created January 02, 2016 08:48
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. CSS branding not applied to sign in page (Help Center)

I was hoping for a solution on this one already.. We would like to customize the sign-up page so that we can collect all of the related user data (name, address, tel, email, product, serial number,...

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• Carl Giardina
• Created October 14, 2015 11:51
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Allow end users to update fields after ticket is created

I've noticed this same request raised in multiple threads dating back to 2013. It would seem to me that allowing users to edit/update ticket fields should be part of the standard architecture.   ...

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• Carl Giardina
• Created July 27, 2015 13:00
• 1 vote