Jeff Callahan

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

I agree - this is a basic requirement and should be fixed.  The only workaround I can see is purchasing additional seats

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• Jeff Callahan
• Created January 08, 2013 19:47
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

@Jennifer Can you please document this workaround to use a notify target "email" type

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• Jeff Callahan
• Created October 23, 2012 19:42
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

@Patrick - thanks for the info, that is harldy a workaround I see that this feature is marked as "Planned"  Hopefully Zendesk can provide an ETA and/or solution shortly

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• Jeff Callahan
• Created October 23, 2012 19:53
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Jon Thanks for posting the support workaround - this worked perfect for me! Basically i'm looking to alert Account Managers and Executive  Management when the TIcket Priority is greater than Norm...

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• Jeff Callahan
• Created January 10, 2013 01:49
• 0 votes