Matthew Knight

+1 I have recently started using Zendesk and quickly needed this functionality so we can escalate tickets outside of Zendesk and allow the user to respond without being added as a CC.

I have put together an API call using liquid markup in a Zendesk trigger that does the trick but it isn't the most elegant solution:

{% assign cc_list = "[" %}
{% for cc in ticket.ccs %}
{% if cc.email != current_user.email %}
{% assign cc_list = cc_list | append: '"' | append: cc.email | append: '",' %}
{% endif %}
{% endfor %}

{"ticket": {"collaborators": {{ cc_list | append: "]" | replace: ",]","]" }} } }

The above just removes the current user's email address from the list of CC's.