Soo Hian Foo

1. People
2. ...
3. Users, groups, and organizations
4. How do I bulk delete organizations and users in Zendesk Support?

Hi, we are encountering the same problem of deleting bulk end users and their forum content from our zendesk guide/gather.  It's slow and tedious to delete page by page of users, is there another w...

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• Soo Hian Foo
• Created January 31, 2022 02:08
• 0 votes

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Promoting an article to the top of the section

Hi Cheeny Aban Can you help re: this: We would like to show our most popular articles based on the highest number of page views, in our header dropdown and some sections in our Guide web pages.Is t...

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• Soo Hian Foo
• Created January 05, 2022 06:47
• 5 votes

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Promoting an article to the top of the section

Hi Jennifer Rowe , thanks for sharing about promoting articles for Guide (help center). We would like to show our most popular articles based on the highest number of page views, in our header drop...

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• Soo Hian Foo
• Edited December 20, 2021 02:29
• 6 votes

1. Guide
2. ...
3. End-user guide for Help Center
4. About help center end user search

Hi, can we only set the search to find Help Center articles and not community topics/posts? Is there a setting for this? Thank you!

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• Soo Hian Foo
• Created February 18, 2021 07:03
• 0 votes