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Thomas Crosson

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Latest activity by Thomas Crosson
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    Thomas Crosson commented,

    @... I think if you get the customers info at the beginning then it will change? I am not sure but that is what I read as a suggestion somewhere online.  I actually switched back to old school chat...

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    Thomas Crosson commented,

    Hey @... if its "in-office" hours when the customer selects "talk to a human" it should work. But I learned today after talking with Zendesk support for a few hours that at least 2 agents must be o...

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    Thomas Crosson commented,

    I just want to add on that not having the ability to chance the experience for after business hours almost makes this unusable...I set the after hours trigger but it still gives the expectation tha...

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    Thomas Crosson commented,

    What is the best way to deal with a message request that is not served by an agent during business hours? If an agent does not reply, can you automate this with a trigger?