Jonathan Ruh

1. Community
2. Zendesk Suite Q&A
3. How to enable clients super user to interact with all tickets?

Graeme, thanks for your help! This is great news. Currently, we only allow the clients supervisor to access Zendesk Guide, so he's the only user who can see all the tickets.  On the other hand, may...

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• Jonathan Ruh
• Created March 14, 2022 08:19
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

The ability to change the order would be highly appreciated.  To be more precise, we would be OK with the newest message on top, if the ticket would actually load showing the latest message instead...

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• Jonathan Ruh
• Created March 08, 2022 15:33
• 3 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Show ticket title in tab, not requester name

+1 on Ethans comment - when having multiple tickets open the preview is best suited to show the Subject rather than the Requester Name. Especially when there may be instances when managing many dif...

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• Jonathan Ruh
• Created March 03, 2022 07:44
• 15 votes

1. Agent guide
2. Additional ticket channels
3. Using ticket tabs to manage conversations

+1 to all above comments. We desperately need the option to have the subject on the tab. Please fix or provide an option to change! 

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• Jonathan Ruh
• Created March 02, 2022 08:40
• 4 votes