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Mason Jackson's Avatar

Mason Jackson

Joined May 16, 2021

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Last activity Oct 16, 2021

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Latest activity by Mason Jackson

Mason Jackson commented,

CommentSlack integration

I saw a comment from @... that the ability to customize the notifications being sent to Slack was coming potentially at the end of 2020.  Any update on that?  We've recently hooked our two platforms together and when a long thread is sent to Zendesk to open a ticket the entire body of the ticket gets posted in Slack taking up the entire screen.  Ideally we just want the Subject to come through.

View comment · Posted Apr 12, 2021 · Mason Jackson

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