Simon

1. Community
2. Feedback - Ticketing System (Support)
3. SLA Alerting in Minutes

I agree - we have a first response target of 2 hours for most tickets, but 15 minutes on urgent ones; if all agents are active within other tickets, these can be overlooked when the automations onl...

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• Simon
• Created November 16, 2015 14:18
• 4 votes

1. Community
2. Feedback - Help Center (Guide)
3. Enable custom ticket field columns to be added to the request table in Help Center my activities page

Hi all, I've been reading through this thread today, as it looks to do almost exactly what I wanted (I wanted to put the ticket group on the requests list page, but a custom field seemed like it wo...

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• Simon
• Created May 31, 2019 14:57
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Enable custom ticket field columns to be added to the request table in Help Center my activities page

@Chuck Yocum How did you get to the first alert (the one just inside <script>)? I can't even get that to work! In your code, have you changed the text mydomain.zendesk.com to your actual address?

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• Simon
• Created June 19, 2019 13:40
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Enable custom ticket field columns to be added to the request table in Help Center my activities page

"First one was easy, I just put the code in there." Seems to be working that way for everyone except me. No idea what I've done wrong.

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• Simon
• Created June 25, 2019 09:05
• 0 votes