Teresa

1. Community
2. Tips from users - Zendesk Suite
3. Prefill and hide Subject & Description fields of specific form on New Request Template

Hi Ifra Saqlain, its the link in your comment on this page. TY!  

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• Teresa
• Edited March 22, 2023 17:26
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. Prefill and hide Subject & Description fields of specific form on New Request Template

Hi Ifra Saqlain Can you possibly unlink our HC two comments up? Thank you so much, and as always, I appreciate your help so very much!!

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• Teresa
• Created March 22, 2023 12:51
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. Prefill and hide Subject & Description fields of specific form on New Request Template

Hi Ifra,  I just messed with the code a little bit and got it to work! Thank you for being such a rockstar! I'm going to list what worked for me below in case anyone else stumbles on this. If you c...

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• Teresa
• Created March 20, 2023 13:34
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. Prefill and hide Subject & Description fields of specific form on New Request Template

Ifra Saqlain Just tried the code. When I use this, it unhides the Subject field. I did try to add the line of code to hide it, but even with that in it didn't hide.  I added : $('.form-field.string...

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• Teresa
• Created March 20, 2023 11:40
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. Prefill and hide Subject & Description fields of specific form on New Request Template

Hi Ifra Saqlain! I sure can! I'll leave the link up for a day or two. The direct form I'm trying to make this work for is: [link to HC]. The custom field I'm trying to get into the subject is the N...

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• Teresa
• Edited March 20, 2023 13:35
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. Prefill and hide Subject & Description fields of specific form on New Request Template

Hi Ifra Saqlain , I just got done testing this. Instead of showing:  John Doe New Ticket Request Within Support it shows as:  undefined New Ticket Request I'm wondering if this is because there isn...

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• Teresa
• Created March 17, 2023 13:00
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. Prefill and hide Subject & Description fields of specific form on New Request Template

Hi Ifra Saqlain! Thank you for helping! I may have not explained myself well. I don't need to autofill a custom field, the end user will still enter their value. I need to add a custom field to an ...

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• Teresa
• Created March 15, 2023 12:51
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. Prefill and hide Subject & Description fields of specific form on New Request Template

Hi Ifra Saqlain, not sure if you can help. I've been over a few pages on hiding the subject from a form and auto-populating it using the script.js file using the following:    if ($("#request_issue...

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• Teresa
• Created March 14, 2023 23:01
• 0 votes

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Customizing your help center theme

Hi Rasmus Lynggaard, you should see a drop-down at the top left in Guide to switch between brands.   

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• Teresa
• Created March 06, 2023 15:28
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Editing 'Description shown to end users' for Description field per ticket form

Ifra, promise last question! lol. Do you have any idea why the fields now show "â-3/4" at the side? It shows on all forms. Not all fields on the forms, but quite a few. I haven't seen this before. ...

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• Teresa
• Created February 26, 2023 17:29
• 0 votes