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Erin Miller

Joined May 16, 2021

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Last activity Oct 16, 2021

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Latest activity by Erin Miller

Erin Miller commented,

CommentWriting formulas

No, this still has the same problem. There is not a finite list of Tag 2, Tag 3, Tag 4... that I want to detail out in this procedure, as I do not want to rebuild this report every time more tags are are created it would be unscaleable the way we use zendesk.

What I'm really looking for is:

Show me all tickets with tag 1. Then DISPLAY FOR ME the number of tickets that have each and every other tag we have available. so end result will be:

100 tickets total with Tag 1. of those 100 tickets:

30 tickets have tag 4

15 tickets have tag 19

17 have tag 21

etc

View comment · Posted Jan 25, 2021 · Erin Miller

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Erin Miller commented,

CommentWriting formulas

Thank you! I am confused though, because I don't want to have to list out all the possible tickets there can be (tag 2, tag 3, tag 4) as those are ever changing. So its really "everything with tag 1" but then what I'm trying to do is count the number of tickets of each other type that has ticket 1. Does that make sense?

View comment · Posted Jan 22, 2021 · Erin Miller

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Erin Miller commented,

CommentWriting formulas

I'm trying to create a query that is basically - MUST HAVE Tag 1, and then display all other tags.

So end result is showing me how many tickets have tag 2, have tag 3, have tag 4, etc. but filtered on only those that ALSO have tag 1.

View comment · Posted Jan 22, 2021 · Erin Miller

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