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Chris Wilbur

Joined May 16, 2021

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Last activity Jan 22, 2025

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Latest activity by Chris Wilbur

Chris Wilbur commented,

Community comment Feedback - Ticketing system (Support)

We're in a similar situation. We have some macros that are common and not intent-specific. Because of the common use, they show at the top of macro suggestions. Having a way to exclude them would allow for more of the relevant suggestions to be offered. 

I think the easiest solution would be just a checkbox at the top of the macro edit screen, or even an option in the Actions drop down. Right now, our only option is to ignore the unhelpful suggestion.

View comment · Edited Jul 10, 2024 · Chris Wilbur

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Chris Wilbur commented,

Community comment Feedback - Ticketing system (Support)

For us, redaction works in regular internal comments, but is not currently possible for the internal notes from merged tickets. Not as common, but still an important aspect that needs the tool.

View comment · Posted Feb 26, 2024 · Chris Wilbur

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Chris Wilbur commented,

CommentWriting formulas

Hello!

Is there a way to add a wildcard into a formula? As a hypothetical, say I have a custom field that lists the country name and I want a report that filters just countries starting with "united" (United States, United Kingdom, etc). Is there a symbol I can use, such as below:

IF ([Country]="united%") THEN [ticket_ID] ENDIF

View comment · Posted Jan 05, 2021 · Chris Wilbur

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