Priscilla Shaw
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Total activity69
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Last activity
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Activity overview
Latest activity by Priscilla Shaw-
Priscilla Shaw commented,
Any updates on this request? We would also like phone recordings to only be available to admins and managers. Our agents would prefer that limitation as well.
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Priscilla Shaw created a post,
Coach agents while on a call
AnsweredSupport additional call monitoring feature Feature Request Summary: Zendesk Talk should have an additional call monitoring feature where a manager/lead can speak with the agent, but the caller can...
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Priscilla Shaw commented,
We would like the ability for a manager to be able to listen in to a call and speak with the agent without the client hearing the manager. Is that option available?
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Priscilla Shaw commented,
Is there a way to simulate multiple chats at once?
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Priscilla Shaw commented,
When I switched to Agent Workspace, I was getting the sound notification for Operating hours. I believe that notification sound didn't get enabled. I've switched AW on and off and now I don't hear ...
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Priscilla Shaw created a post,
Agent Workspace: Chat Sound Notifications
When switching to Agent Workspace agents don't have the option to control the sound notification for the following, Automatic status change, Trigger activated, and Operating hours start/end.If the ...