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Avery Sullivan

Joined May 16, 2021

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Last activity Oct 16, 2021

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ACTIVITY OVERVIEW

Latest activity by Avery Sullivan

Avery Sullivan commented,

CommentSalesforce integration

Thanks @... !

I've been following that article and it doesn't appear this feature has yet launched. Is there specific verbiage I should keep an eye out for / do you have any insight into the timeline for this feature? We're unable to use Zendesk data with any of our BI tools right now as the v1 SFDC integration is suspended and v2 doesn't have this feature to associate the Organizations. 

View comment · Posted Feb 17, 2021 · Avery Sullivan

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Avery Sullivan commented,

CommentHow to fix access issues

I'm still unable to log into the Support mobile app at all.

Here's what keeps happening: 

1. Open Support app

2. Enter subdomain, I'm then asked to sign in via SSO which we have configured.

3. I click that button and it takes me to my company's application log in screen.

4. I log in with Google and then I'm logged into my company's app, but the Zendesk Support app is still on the SSO prompt.

View comment · Posted Jan 21, 2021 · Avery Sullivan

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