Shweta Gupta
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Recent activity by Shweta Gupta-
Hi Leah, Any updates on having a built-in capability within Zendesk for auto assignment?
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Hi Tiann, This is helpful. I have a follow-up question - Based on the above, how can I keep on assigning tickets to agents (round robin or any fashion). I tried the Round Robin app on marketplace a...
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Hi, I have a similar query. Incoming tickets have agent names, especially loyal customers who reach out to support directly addressing the agents they last worked with. I understand how to set this...
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Hi, Is there a way to set a trigger based on who the ticket was addressed to? Context: Customers often tend to address the tickets to agents with whom they have had a good experience. This need not...
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Hi Brett, Thank you for the prompt response. This helps. Just confirming that the customer will have an updated subject within the same email thread, right? Also, if this is the case, what are th...
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Hi, Does using "Set Subject" creates a new ticket or just changes the subject of the entire ticket for the agent. Also can you let me know what would be the end customer experience on this one?
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Hi Lisa, Is all of the above mentioned functionality released now or there is something missing?
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Hi, I have been facing issues with Side conversations. The behaviour is very erratic. A lot of times, these side conversations are not delivered. I have checked all the settings and confirmed with...