Craig Chiofalo

1. Apps and integrations
2. Apps and integrations advice and troubleshooting
3. Zendesk tickets fail to sync into cases in Salesforce

thank you @...

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• Craig Chiofalo
• Created August 23, 2021 17:09
• 0 votes

1. Apps and integrations
2. Apps and integrations advice and troubleshooting
3. Zendesk tickets fail to sync into cases in Salesforce

Hello @..., checking the status of this.... We are still experiencing this issue which means our reporting between the two systems is not alike and field teams are not able to view ticket details a...

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• Craig Chiofalo
• Created August 04, 2021 19:27
• 0 votes

1. Apps and integrations
2. ...
3. Jira integration
4. Using the Zendesk Support for Jira integration

@... is there an option to make a post back to ZD from JIRA when an @mention occurs in a JIRA ticket? Would like to be able to use an @mention as a trigger for a ZD ticket status change.  Thanks.

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• Craig Chiofalo
• Created May 05, 2021 13:32
• 0 votes