George

Come on guys, this seems like a no brainer! 

How many more pages of people asking for this seemingly simple/basic feature will it take before it gets taken seriously and implemented? We are in the process of testing out Zendesk and honestly this forum has put me off the product quite a bit. I don't expect that every user requested feature be implemented immediately but the lack of communication from zendesk about this feature, and the number of years its been asked for, is highly alarming.