Harrison Meesschaert
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Recent activity by Harrison Meesschaert-
Hey, Haven't been able to find this info anywhere else so asking here. We have an automation that fires off when a ticket has been set to Pending for > 2 days and there are no public replies (to pr...
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+1 Need to report out on when a tag was added to a ticket. (In our case to track when side-conversation was used).
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Hi! We have a trigger set to notify an end-user when a public reply has been made on their open ticket. This trigger is obnoxious for Social Media responses since it's far more conversational than ...