Vladimir Kochkovski
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Total activity21
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Last activity
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Activity overview
Latest activity by Vladimir Kochkovski-
Vladimir Kochkovski commented,
I'm not sure if this is what you need, but you can check in Zendesk Dashboard > Admin > Channels > Email and under Email templates remove only the part that says: {{quoted_content}} Make sure to do...
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Vladimir Kochkovski commented,
Eddison thank you for the reply. In my own workflow, that's exactly what I did. I removed the quoted_content placeholder from the template. I found that most tickets either have CC added from the v...
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Vladimir Kochkovski commented,
Eddison thank you so much for the mention and for the solution! I appreciate that. If possible, it would be nice if the original article can be updated with the additional info, just to make it eas...
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Vladimir Kochkovski commented,
@nick I had the same issue. As a workaround, I used this template that's a hybrid from the older version with the proper padding for Apple email and the new version with the Simplified Email Thread...
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Vladimir Kochkovski commented,
Just wanted to update the thread that I've tested the new update as mentioned by Benjamin Kirsch and I'm happy to say that the {{quoted_content}} tag now correctly displays the actual support email...
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Vladimir Kochkovski commented,
Benjamin Kirsch Thank you so much for the new update and for the heads-up! I will go ahead and implement it right away and will let you know how it goes as soon as possible.
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Vladimir Kochkovski commented,
Shayan Moussawi Thank you for the mention and I'm glad if you found the template useful. From my testing, I found that if you use the tag {{quoted_content}} without the delimiter separator tag {{de...
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Vladimir Kochkovski commented,
Thank you so much Anton and Tyler Swanson for the replies and for confirming the bug. Hopefully it will get resolved soon, so that we can use the new Simplified Email Threading Experience as intend...
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Vladimir Kochkovski commented,
Tyler Swanson Thank you so much for the reply and for confirming the issue! I've also temporarily removed the {{quoted_content}} from the HTML and text templates. Before upgrading to the new Simpli...
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Vladimir Kochkovski commented,
Hi Zendesk Team, Thank you for the Simplified Email Threading Experience upgrade. I just went through the proces of upgrading the tickets and the email templates and I've noticed a strange bug: Wh...