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Valery Topilin's Avatar

Valery Topilin

Joined May 16, 2021

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Last activity Jul 06, 2023

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ACTIVITY OVERVIEW

Latest activity by Valery Topilin

Valery Topilin commented,

Community comment Feedback - Ticketing system (Support)

We are zendesk users for over 10 years. I am sure that previously zendesk tickets interface has been updating automatically when there was a change in the view.

In any case, Zendesk must seriously consider adding auto refresh to their views. It is a critical feature that is available at many other support platforms.

View comment · Posted Jul 06, 2023 · Valery Topilin

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Valery Topilin commented,

CommentUsing the knowledge base in Help Center

@...

I took a different approach, probably more complex:

  • I read dita hierarchy and compare it with the hierarchy in ZD eq. chapter-section-section-article
  • If I find an element in dita that doesn't exist in ZD then I create it and store the article ID & static link in the index object
  • when I get all the article links in the index - I do the second run and update all the cross references in the html code and reupload the hml code back to ZD

With media files stored in zendesk it takes quite a while, but if you use aws like @... proposes - it's much quicker and takes just couple of minutes for 300+ articles

View comment · Posted Aug 20, 2021 · Valery Topilin

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