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Kurt Uhlir

Joined May 17, 2021

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Last activity Jul 08, 2022

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Latest activity by Kurt Uhlir

Kurt Uhlir commented,

Community comment Feedback - Developer Platform

Greg, your explanation is helpful and makes sense as a way to help protect against malicious attacks, but pushing the reach out to SEMrush (or other major bots) to customers seems like a weak response from the Zendesk product team. There are only a few handfuls of major legitimate bots that crawl sites and these can be easily found. As an example, here is a list from 2017 that includes SEMrushbot https://www.imperva.com/blog/most-active-good-bots/

While not all edge cases can be anticipated, it should part of Zendesk's product strategy to make sure that it's product works well with other major systems and tools used by customers. There are many more tools used by smaller sites/companies, but SEMrush would be on the list for many of the medium-to-larger size Zendesk customers. As part of product discovery, I might suggest the Zendesk product manager read What is Enterprise SEO? for a list of a few others in addition to the list shared above.

It is great the Zendesk engineering team has identified the issue Zendesk is causing errors in the SEO/marketing tools used by a large percentage of it's customers. However, the Zendesk product managers should be doing the work to make sure that Zendesk is playing well with other tools and not pushing that work to customers. Given the prominence of SEMrush in the market, it is equally as likely that the Zendesk product/engineering team has missed something in their protection implementation with Cloudflare. Zendesk product managers should easily be able to find contact information for their counterparts at SEMrush, ahrefs, Cloudflare, etc. to make sure they fully understand the situation with other major platforms and to find a resolution.

View comment · Posted Jul 08, 2022 · Kurt Uhlir

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Kurt Uhlir commented,

CommentReporting and analytics for help center

Does Zendesk support GA4? 

Google's official support says Universal Analytics will be going away. No data from UA accounts are able to be transferred to GA4 accounts. When will Zendesk support the modern Google Analytics accounts?

View comment · Posted Jun 29, 2022 · Kurt Uhlir

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Kurt Uhlir commented,

Community comment Feedback - Developer Platform

We're getting the same error. Any progress on a fix? I see at least from this thread that it was first reported on December 1, 2021 and today is May 20, 2022. 

View comment · Posted May 20, 2022 · Kurt Uhlir

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