Joe Hettinger

Do we have an ETA on when this feature will be added?

Looking at how the triggers are setup, it does appear as though we would have to create a trigger for each organization. However, a good naming convention and the triggers should be easy to manage. 

IE AutoCC_CompanyX_custname

AutoCC_CompanyY_custname

AutoCC_CompanyZ_custname

For our situation, when some one from company A submits a ticket in ZD we would want the trigger to CC a project manager or other responsible person who belongs to company A.There are also times when we may wish to CC in a third party. 

I see us needing this trigger for 10-15 customers, and then once this feature is established and working it would be rolled out to every new customer that goes live that uses our software. At this time it would be 4 -8 customers a month. I expect the trigger to be active for 2 - 5 months and then discontinued. 

Good Idea. Another thing we can try is every so often we should reply to this topic, and maybe the ZD product manager will take note.

I too have noticed that ZD agents are way too eager to close out tickets.

Adding CC's who are not agents via a trigger would be helpful to our company as well. We are considering leaving ZD because this feature does not exist and the poor formatting of the new portal vs the old portal. The new portal wastes so much space compared to the old portal.

The link for adding a target ;looks like it would work, but the "Target" cannot reply to the ticket. How would you address this?

Do you have a link to directions for an end-user to subscribe to notifications when someone else in their organization submits a ticket?