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Mark Molloy
Joined May 16, 2021
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Last activity Jun 04, 2024
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Latest activity by Mark Molloy
Mark Molloy commented,
Hey Kirsty, I too, encountered something similar: the importer said it worked, but nothing changed. My issue was that my import file's field was not formatted correctly. Verify that the column heading is “Custom_fields.customfieldname”.
As a last resort you might consider deleting the incorrect dropdown value in the organization and then importing the correct ones with the bulk importer.
View comment · Posted May 29, 2024 · Mark Molloy
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Mark Molloy commented,
Well, I'm still stumped. A custom text field will not bulk import (it has in the past). I reduced the .CSV file to one record. The email response says the organization was updated. Nope. Nothing. Nada. Zero. Zilch. Cleared cookies, refreshed the page. Same result. I'm getting heat from management and I don't like it. Help!
View comment · Posted Mar 01, 2024 · Mark Molloy
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Mark Molloy commented,
mfg These are the actual keys. The 'patch' field is numeric so I tried to bulk import it by itself (with name in the first column, of course) and it worked. I tried one of the other fields (text) by itself and it failed to update. I'll keep trying.
View comment · Posted Feb 28, 2024 · Mark Molloy
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Mark Molloy commented,
Hello,.
I understand that after a bulk import I have to wait a few hours to see the results in Explore. It's been 48 hours and I still do not see my bulk changes reflected in Zendesk. When I use the data importer, I am told that "Mapping required. One or more fields couldn't be mapped. Modify your CSV file and reupload".
I have tried both bulk import and the data importer. Here are the .CSV headers:
Bulk Import:
Data Importer
Tell me where I am wrong and I will fix it.
View comment · Posted Feb 28, 2024 · Mark Molloy
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Mark Molloy commented,
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Mark Molloy commented,
I am creating an Explore Report using the Support Tickets dataset. A custom field is not appearing as an attribute. Other custom fields are available as attributes in Explore. Here is the Custom Field "Patch":
Here is the search for the attribute "Patch":
Is there something I missed setting up the custom field. It was created as the same time as the other ones.
Thanks!
View comment · Posted Mar 01, 2023 · Mark Molloy
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Mark Molloy commented,
Good Morning (Eastern U.S.) James,
Thanks for reaching out.
It's custom fields we'd like to add.
Mark
View comment · Posted Feb 27, 2023 · Mark Molloy
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Mark Molloy commented,
Jahn,
Thank you for your reply. Adding and removing custom fields is all well and good. My issue is with the columns on the Organization screen that appears when I select the Organization icon in the sidebar. I have been told that that screen cannot be customized.
Mark
View comment · Posted Feb 24, 2023 · Mark Molloy
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Mark Molloy created a post,
Can I add/remove columns from the Organization page? In Support, I click the Organizations icon in the sidebar. The Organizations page opens with the following columns: Name, Domain, Tags, Created at, and Last updated. I'd like to see different columns. Can I replace the existing columns with different fields in the organization? It would make scanning organizations easier.
Thank you!
Posted Feb 23, 2023 · Mark Molloy
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Mark Molloy commented,
Thank you Christine!
View comment · Posted Feb 23, 2023 · Mark Molloy
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