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James Weatherly's Avatar

James Weatherly

Joined Oct 22, 2021

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Last activity Feb 11, 2025

Zendesk Luminary

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ACTIVITY OVERVIEW

Latest activity by James Weatherly

James Weatherly created a post,

Post Feedback - Ticketing system (Support)

We're working on rolling out omnichannel routing and would like to see an option that allows us to hide the default ZD Agent Statuses, mostly “Online”. We have a need to keep working tickets and taking phone calls separately and plan on creating two custom agent statuses for this. Instead of asking agents to just ignore the regular “Online” status we would like to hide it for a cleaner agent experience. 

Posted Jan 29, 2025 · James Weatherly

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James Weatherly commented,

CommentService notifications

The link to Okta documentation isn't working, I'm seeing a page not found error. 

View comment · Posted Aug 26, 2022 · James Weatherly

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