Recent searches
No recent searches

James Weatherly
Joined Oct 22, 2021
·
Last activity Feb 11, 2025
Following
0
Followers
0
Total activity
13
Votes
7
Subscriptions
4
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by James Weatherly
James Weatherly created a post,
We're working on rolling out omnichannel routing and would like to see an option that allows us to hide the default ZD Agent Statuses, mostly “Online”. We have a need to keep working tickets and taking phone calls separately and plan on creating two custom agent statuses for this. Instead of asking agents to just ignore the regular “Online” status we would like to hide it for a cleaner agent experience.
Posted Jan 29, 2025 · James Weatherly
4
Followers
5
Votes
5
Comments
James Weatherly commented,
The link to Okta documentation isn't working, I'm seeing a page not found error.
View comment · Posted Aug 26, 2022 · James Weatherly
0
Followers
0
Votes
0
Comments