Mira
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Total activity31
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Last activity
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Activity overview
Latest activity by Mira-
Mira commented,
Have you considered using side conversations? You could email or post to a specific Slack channel from the Zendesk ticket to people outside Zendesk.
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Mira commented,
Oh, interesting. I have not looked into this (I'm not an Engineer and JSON is foreign to me), but this might be a solution our Engineering Team can help with...
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Mira created a post,
Automatically Populate custom ticket fields when one field is set manually
It would be great if we could in some way make custom fields dependant on one another in a ticket. Our business is a marketplace where merchants come together to sell to customers. So multiple me...
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Mira commented,
I'd still like to see this feature!
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Mira commented,
I agree! I also use an app to "link" related tickets and having the ability to expand/open all the related tickets in tabs at once would be very cool. Chrome also introduced colored categories for ...
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Mira commented,
Hi Zac! Thanks for commenting on my feedback. It's hard to say what will actually help make my team faster without trying it, but it's possible that using custom fields in the ticket tabs would hel...
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Mira commented,
It'd be great to be able to drag the tabs around. Sometimes I'd like to organize them in a way that differs from the automatic way. I agree with everybody else that it would be cool to be able to c...
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Mira commented,
It's certainly a start! But It would be very cool if we could pull the content from the FAQ into a macro to save agents clicks and to keep updates in one place only. Thanks!
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Mira commented,
Oh that's an interesting solution! Thanks!
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Mira created a post,
Automatically Pull Help Center Content into macros
We try to point customers to our FAQ articles in macros so that we only have to update one source when information changes. However, this can lead to a negative customer experience. No one wants to...