Mira
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Total activity49
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Last activity
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Activity overview
Latest activity by Mira-
Mira created a post,
New Feature Request: Allow Answer Bot to Address Customer After Proactive Chat Trigger Fires
It'd be great if Answer Bot could take a stab at a customer's question AFTER the proactive chat trigger fires. Right now, when the proactive chat trigger is triggered, the conversation goes directl...
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Mira commented,
Do we know WHEN in 2022? It's nearly August and we'd sure like to use this feature. :)
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Mira commented,
We could REALLY use this as well.
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Mira commented,
We have the very same need. We need some organization fields to be editable and some not.
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Mira commented,
I'd love to color code all ticket and organization fields and tags! That'd really help people to assess something quickly based on the colors they see when they glance at a profile or ticket.
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Mira commented,
This is great! I'm using it to build our KPI and agent feedback process right now!
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Mira commented,
Have you considered using side conversations? You could email or post to a specific Slack channel from the Zendesk ticket to people outside Zendesk.
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Mira commented,
Oh, interesting. I have not looked into this (I'm not an Engineer and JSON is foreign to me), but this might be a solution our Engineering Team can help with...
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Mira created a post,
Automatically Populate custom ticket fields when one field is set manually
It would be great if we could in some way make custom fields dependant on one another in a ticket. Our business is a marketplace where merchants come together to sell to customers. So multiple me...
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Mira commented,
I'd still like to see this feature!