Mira
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Total activity60
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Last activity
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Activity overview
Latest activity by Mira-
Mira created a post,
Create a Step in Flow Builder that Notifies User all Agents are Busy During Open Hours
We have configured business hours and are using the business hours steps in our flow builder. However, our team may not always be available during business hours. If all the agents have reached the...
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Mira commented,
We would really like to have the URL that the customer contacted us from using the messaging widget to be part o a dataset so we can see the most popular pages for customers to request help from. T...
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Mira commented,
Was this ever added? We really need a warning message for users if all our agents are busy. Flowbuilder will just make the user wait forever.
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Mira created a post,
Move Mobile Browser Chats to SMS or a new browser window
Most of our customers visit our website via mobile browser. When the Zendesk chat/messaging widget is selected, it takes up the entire screen. Customers accidentally leave the chat if they want to ...
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Mira created a post,
New Feature Request: Allow Answer Bot to Address Customer After Proactive Chat Trigger Fires
It'd be great if Answer Bot could take a stab at a customer's question AFTER the proactive chat trigger fires. Right now, when the proactive chat trigger is triggered, the conversation goes directl...
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Mira commented,
Do we know WHEN in 2022? It's nearly August and we'd sure like to use this feature. :)
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Mira commented,
We could REALLY use this as well.
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Mira commented,
We have the very same need. We need some organization fields to be editable and some not.
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Mira commented,
This is great! I'm using it to build our KPI and agent feedback process right now!
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Mira commented,
Have you considered using side conversations? You could email or post to a specific Slack channel from the Zendesk ticket to people outside Zendesk.