Mira
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Recent activity by Mira-
Automatically Populate custom ticket fields when one field is set manually
It would be great if we could in some way make custom fields dependant on one another in a ticket. Our business is a marketplace where merchants come together to sell to customers. So multiple me...
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Automatically Pull Help Center Content into macros
We try to point customers to our FAQ articles in macros so that we only have to update one source when information changes. However, this can lead to a negative customer experience. No one wants to...
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Required Fields in Macros
We'd like to have a way to require an agent to fill out a field in a macro. For example, we have macros that include different order-specific info. Right now the macros have "XXX" where we have to ...