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Jacob Johst Christensen

Joined Oct 27, 2021

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Last activity Feb 21, 2025

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Latest activity by Jacob Johst Christensen

Jacob Johst Christensen commented,

CommentSetting up Zendesk Chat

I was testing the use of placeholders used in messages from Messaging triggers and found that standard placeholders don't work here. 
When I try the messaging-specific placeholders, however, I also find they don't work for me (see below). 

What is the trick here?

I was looking to reveal the ticket ID for the requester, and found there is no such placeholder. Is this coming?

 

Thank you!

View comment · Posted Jan 03, 2025 · Jacob Johst Christensen

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Jacob Johst Christensen commented,

Community comment Feedback - Ticketing system (Support)

Hi Mary O'Neill

I'd like to be part of this beta using my sandbox account, thanks!

Beyond the time and inaction conditions you mention are there other things like tags that can be used to select the tickets to be deleted?

View comment · Posted Sep 21, 2023 · Jacob Johst Christensen

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