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Gail Des Jardin's Avatar

Gail Des Jardin

Joined Apr 12, 2022

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Last activity Jul 12, 2023

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Latest activity by Gail Des Jardin

Gail Des Jardin commented,

Community comment Feedback - Ticketing system (Support)

I would agree that resolving this issue remains a top priority, especially since Zendesk is systematically removing existing features in an effort to pressure customers to migrate to the new Agent Workspace (which is very disappointing).

View comment · Posted Jul 12, 2023 · Gail Des Jardin

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Gail Des Jardin commented,

Community comment Feedback - Ticketing system (Support)

Has Zendesk made any progress towards making the location of the composer (comment box) configurable? Similar to others, we are B2B, and have no need to connect to social media chat options. The new location makes Zendesk more difficult to use, and may be enough of an impediment that we'll have to start looking at other support tools.

View comment · Posted Jul 18, 2022 · Gail Des Jardin

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