Clearly there is a high demand for this feature - Zendesk encourages the use (and support) of multi-brand engagement, however without providing a proper migration tool there is a very large amount of administrative effort required in manually updating everything.

Having found this forum post (OP in 2015), I was hopeful of a resolution, even a minor workaround, however was disappointed to see that Zendesk's overall response to the suggestion has been lacklustre and we don't appear to be any closer to finding a solution.

Are Zendesk open with their development roadmap plans, or are we left guessing? Please provide an update.

Combidesk appears to be the only option (3rd party!) which could provide what we're looking for, has anyone else got any experience with this? Would be keen to hear some feedback.

Thanks,

Ollie