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Amelia

Joined Oct 16, 2021

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Last activity Nov 30, 2021

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ACTIVITY OVERVIEW

Latest activity by Amelia

Amelia commented,

CommentTicket basics

Is there a way to search a Twitter handle. This information is under the end user section. Can we set it as a custom search? We can currently search the twitter username which shows as the requester but this is different than the handle that shows under end user information. Please help!

View comment · Posted Oct 27, 2021 · Amelia

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Amelia commented,

CommentUsing AI agents for email and web form

That should do it Dave! Thank you SO much. 

View comment · Posted Oct 14, 2021 · Amelia

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Amelia commented,

CommentAI agents and automation best practices

Hi Mike! When I go to create my triggers and I click "test and configure" the three article suggestions pop up with no problem. However, there is no option to select add articles there is only an option "done". When I click that and return to my trigger set up under "list of article labels to be included" it says there are no labels currently set. How do it fix this?

View comment · Posted Oct 13, 2021 · Amelia

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Amelia commented,

CommentUsing AI agents for email and web form

Hi there! When I go to create my triggers and I click "test and configure" the three article suggestions pop up with no problem. However, there is no option to select add articles there is only an option "done". When I click that and return to my trigger set up under "list of article labels to be included" it says there are no labels currently set. How do it fix this?

View comment · Posted Oct 13, 2021 · Amelia

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Amelia commented,

Community comment Feedback - Ticketing system (Support)

This would incredibly helpful! The data is already in the ticket itself, it just needs to be made searchable. Thanks for bringing this to light Matt!

View comment · Posted May 10, 2021 · Amelia

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