Amelia

1. Agent guide
2. Ticket basics
3. Searching tickets

Is there a way to search a Twitter handle. This information is under the end user section. Can we set it as a custom search? We can currently search the twitter username which shows as the requeste...

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• Amelia
• Created October 27, 2021 17:24
• 0 votes

1. Bots and automation
2. Answer Bot documentation
3. Troubleshooting: Answer Bot isn't suggesting articles

That should do it Dave! Thank you SO much. 

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• Amelia
• Created October 14, 2021 14:57
• 0 votes

1. Bots and automation
2. Answer Bot documentation
3. Best Practices: Using labels in Answer Bot triggers

Hi Mike! When I go to create my triggers and I click "test and configure" the three article suggestions pop up with no problem. However, there is no option to select add articles there is only an o...

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• Amelia
• Created October 13, 2021 19:24
• 1 vote

1. Bots and automation
2. Answer Bot documentation
3. Troubleshooting: Answer Bot isn't suggesting articles

Hi there! When I go to create my triggers and I click "test and configure" the three article suggestions pop up with no problem. However, there is no option to select add articles there is only an ...

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• Amelia
• Created October 13, 2021 18:53
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Can you please add Twitter Handle searching capabilities?

This would incredibly helpful! The data is already in the ticket itself, it just needs to be made searchable. Thanks for bringing this to light Matt!

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• Amelia
• Created May 10, 2021 18:31
• 1 vote