Thomas Paris

I believe this is a defect as it's something that worked before the changes to Admin Panel were made.

An agent role that is allowed to create an article in Guide, no longer has permission to amend Article Settings, even though the Article Settings is set for the Article to be managed by the Group the Role belongs to UNLESS the group/ role has the 'Manage Guide' under Help Centre Settings set to True.

However, setting this setting to True also means the Agent then has permission to publish articles, which we do not want to enable and maintain levels of Governance control. The role can create and set the settings on creation but cannot edit the article settings.

This is a step backwards in functionality since this new Admin Panel was created.

One thing that I have noticed that feels more like a defect as it's something that worked before these changes. However, an agent role that is allowed to create an article in Guide, no longer has permission to amend Article Settings, even though the Article Settings is set for the Article to be managed by the Group the Role belongs to UNLESS the group/ role has the 'Manage Guide' under Help Centre Settings set to True.

However, setting this setting to True also means the Agent then has permission to publish articles, which we do not want to enable and maintain levels of Governance control. The role can create and set the settings on creation but cannot edit the article settings.

This is a step backwards in functionality since this new Admin Panel was created.