Jamie

I find it hard to believe something this critical is still unsolved. Both my Zendesk account manager and the Jira Support forum state that we should be provided with a timeframe for this update.

When can we expect attachments from Zendesk to transfer over to Jira? The engineers in Jira have no way of seeing files uploaded by the support team in Zendesk. This is the case in 80+% of our incoming tickets!

If there is no answer, how can we escalate this flaw?