Brian Takeda

Adding another +1 here.

If the end-user is able to do this through an email ticket submission, they should also be able to do this when submitting directly through our new ticket form.

Adding a +1 to this idea / thread.

Agreed - It's pretty frustrating that this functionality has been removed, and that there is seemingly no consideration to adding this back into the latest versions of this Zendesk/JIRA integration.

It seems pretty clear that Zendesk wants to force clients in this situation into purchasing licenses for their multi-brand solution.

+1

This is a feature that would be useful for Zendesk Admin users. I'm running into scenarios where our organization's closed tickets are not categorized properly, or are missing info in fields that are now listed as required. This is causing issues when we go to report on this data.