That's something I guess, but it is not even close to what people have been begging for for 5 years.

Presumably users will be able to subscribe and get updates, and perhaps you can make this work for a group of people that needs to be updated (lab operators about instrument status in our case), by turning an e-mail group into a user.

Questions though:

Will subscribed users be able to pick and choose what information they get; like Created tickets from the organization vs. Solved ticket updates?

Will Subscribed Users be able to reply and add content to tickets whether it was sent out to a individual or a group?

Lastly, and most importantly, because this problem is unacceptable, If subscribers reply to ticket updates, will this fix get around the problem of duplicate tickets created when people reply via the e-mail target function, which will then re-invoke any triggers for new / created tickets?