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Josh Clayton

Joined May 16, 2021

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Last activity Oct 27, 2021

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ACTIVITY OVERVIEW

Latest activity by Josh Clayton

Josh Clayton commented,

Community comment Discussion - Tips and best practices from the community

@Jennifer Ha ha ha.  It feels that way.

View comment · Posted Apr 17, 2014 · Josh Clayton

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Josh Clayton commented,

Community comment Discussion - Tips and best practices from the community

@Wes: Forgive me for taking up too much time and for breaking what I'm sure is against forum protocol.  Andrea recommended I shout out to you on another issue (https://support.zendesk.com/entries/53726947). I don't know how to contact you other than by posting here on this forum.  

View comment · Posted Apr 17, 2014 · Josh Clayton

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Josh Clayton commented,

Community comment Discussion - Tips and best practices from the community

@Wes I think I figured out why both Rocco and I had the same problem.  We were copying the code directly from your above post and only replacing the link:

background: url('your URL will go here’) no-repeat;

 It wasn't until he copied and replaced the second link you posted that his issue resolved.  

background: url('/hc/theme_assets/249935/200002189/arrow_up.png') no-repeat;

Is it possible that your code up to have the tick replaced in the same way you had me change mine?

View comment · Posted Apr 17, 2014 · Josh Clayton

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Josh Clayton commented,

Community comment Discussion - Tips and best practices from the community

THANK YOU!  What a great feature.  Sorry for the sloppy mistake.  I've been staring at this too long today.  Have a great day.

View comment · Posted Apr 17, 2014 · Josh Clayton

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Josh Clayton commented,

Community comment Discussion - Tips and best practices from the community

@Wes - Thanks for the speed reply.  Our help center is help.imentor.org and I made you a test user account

Log in: testuser@testuser.com

Password: testuser

I'll delete the account after you take a look.  Go to the bottom right corner and you will see you can find the link that take you to the top even thought the image doesn't appear.

View comment · Posted Apr 17, 2014 · Josh Clayton

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Josh Clayton commented,

Community comment Discussion - Tips and best practices from the community

@Wes, I am having the same issue Rocco is having.  I did all of your steps and also reviewed the video to be sure.  I can scroll back  to the top by clicking where the arrow should be, but it doesn't appear.  I've uploaded the arrow to my own asset.  Any advice would be appreciated!

View comment · Posted Apr 17, 2014 · Josh Clayton

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Josh Clayton commented,

Community comment Feedback - Help Center (Guide)

Thanks for the quick reply.  I also had some success experimenting copying a table directly into a Zendesk article from Word (which is where our help articles currently live).  Depending on whether the content already exists, we might do a combination of Word and the html generator until the upgrade.

View comment · Posted Nov 27, 2013 · Josh Clayton

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Josh Clayton commented,

Community comment Feedback - Help Center (Guide)

Hi Laura,

When are you planning to make it easier for agents to add tables?  We have a lot we need to add and are doing a big push to create articles next week.Can you point us to a best practice for adding them in the time being?  

Thanks,

Josh

View comment · Posted Nov 27, 2013 · Josh Clayton

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Josh Clayton commented,

Community comment Feedback - Help Center (Guide)

Huge +1 for us, too.  Please, please, please add.

View comment · Posted Nov 14, 2013 · Josh Clayton

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