Erin Wilcox
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Total activity8
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Last activity
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Activity overview
Latest activity by Erin Wilcox-
Erin Wilcox commented,
Yes, just to reiterate the others, the workaround does not work for us either. We need to know in real time, while the chat is being handled the IP and basic information that was provided in the o...
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Erin Wilcox commented,
100% agree on this fact. Now knowing all of the information that was held in this sidebar is a major issue for our company as well.
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Erin Wilcox commented,
We recently migrated to Agent workspace and we have some ongoing complaints-- 1) No ability to chat amongst agents. With Zendesk Chat the agents would chat between themselves to collaborate on iss...