We recently migrated to Agent workspace and we have some ongoing complaints--

1) No ability to chat amongst agents. With Zendesk Chat the agents would chat between themselves to collaborate on issues or give each other a heads up that a chat was about to be transferred.

2)There is no sound to notify an agent of an incoming transferred chat from another agent. This is very helpful when you are working on multiple things at a time.

3)There is no sound notification when a client replies to an ongoing chat. We oftentimes are working on multiple chats or tickets so that sound or better notification is needed.

4)I'm also getting complaints that it is slower to loading times with the Agent Workspace.