Randy Gentil

Total activity

12
Last activity

July 12, 2023 19:37
Member since

May 16, 2021 23:44
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Votes

1
Subscriptions

7

Activity overview

Latest activity by Randy Gentil

Randy Gentil created a post, July 12, 2023 19:37
Missed & Declined Calls
Answered
1. Community
2. Zendesk Suite Q&A
Hello - I am trying to solve for when an agent misses or declines a call. - Is it possible to turn off the ability to Decline a call? Or to force Answer a call when the agent is in Available status...
- Randy Gentil
- Created July 12, 2023 19:37
- 4 followers
- 2 comments
- 1 vote
Randy Gentil commented, March 08, 2023 21:12
Hello - I am wanting to add a Conditional Field, however, I do not see a Settings option, as seen below. Would anyone be able to assist? Thanks!
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- Randy Gentil
- Created March 08, 2023 21:12
- 0 votes
Randy Gentil commented, November 17, 2022 21:06
Hello - I am trying to setup a Trigger to send a specific auto-reply when received at one of our emails. We currently have a general auto-reply setup for all other emails. I can't seem to stop the ...
- View comment
- Randy Gentil
- Created November 17, 2022 21:06
- 1 vote
Randy Gentil commented, June 30, 2022 12:40
Hello - Any update on this enhancement and/ or fix? Not being able to revert to a previous version makes Explorer quite difficult to work with. Thanks~
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- Randy Gentil
- Created June 30, 2022 12:40
- 4 votes

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