Randy Gentil

1. Support
2. ...
3. Ticket customization
4. Creating conditional ticket fields

Hello - I am wanting to add a Conditional Field, however, I do not see a Settings option, as seen below. Would anyone be able to assist? Thanks!  

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• Randy Gentil
• Created March 08, 2023 21:12
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing the removal of Net Promoter Score (NPS)

Hello - Trying to figure out if this will impact our business. Is Net Promoter Score different than Customer Satisfaction Score?

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• Randy Gentil
• Created January 18, 2023 18:13
• 0 votes

1. Email
2. ...
3. General questions about email and email template
4. How do I edit the automatic response sent to someone who submits a ticket?

Hello - I am trying to setup a Trigger to send a specific auto-reply when received at one of our emails. We currently have a general auto-reply setup for all other emails. I can't seem to stop the ...

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• Randy Gentil
• Created November 17, 2022 21:06
• 1 vote

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Revert to last published state - "unpublished changes in editor"

Hello - Any update on this enhancement and/ or fix? Not being able to revert to a previous version makes Explorer quite difficult to work with. Thanks~

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• Randy Gentil
• Created June 30, 2022 12:40
• 4 votes