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Randy Gentil

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Recent activity by Randy Gentil Recent activity Votes

  • Missed & Declined Calls

    Answered
    1. Community
    2. Zendesk Suite Q&A

    Hello - I am trying to solve for when an agent misses or declines a call. - Is it possible to turn off the ability to Decline a call? Or to force Answer a call when the agent is in Available status...

    • Randy Gentil
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